jiji11 Privacy Policy

This Privacy Policy applies to all personal information collected by jiji11 from individuals who access or use the jiji11 platform, including through the website at jiji11.org, the mobile browser interface, and the downloadable Android app. It covers all registered players located in the Philippines.

By registering for a jiji11 account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information in accordance with its terms. If you do not agree with any part of this policy, please do not register or continue using the platform.

jiji11 collects the following categories of personal information from players:

• Registration information: Full name, date of birth, email address, and mobile number provided when you create your account.
• Identity verification documents: Government-issued Philippine photo ID (such as a passport, driver's licence, or national ID) submitted as part of the KYC process.
• Financial information: Bank account details or Philippine e-wallet information provided for the purpose of processing withdrawals. jiji11 does not store full card numbers or sensitive payment credentials.
• Device and access information: IP address, device type, browser type, operating system, and session activity collected automatically when you access the platform.
• Gaming activity: Records of game sessions, bet history, win and loss data, and account balance transactions.
• Communications: Content of messages sent to jiji11 customer support, including chat logs and email correspondence.

jiji11 does not knowingly collect personal information from individuals under 21 years of age. If we become aware that a minor has registered, the account will be closed immediately.

Personal information collected by jiji11 is used for the following purposes:

• Creating and managing your jiji11 account
• Verifying your identity and age as required by our KYC process
• Processing deposits, withdrawals, and other financial transactions in PHP
• Providing access to games across the platform, including live casino, fish games, and slot games
• Delivering customer support when you contact us
• Sending account-related communications such as OTP codes, security alerts, and transaction confirmations
• Sending promotional communications where you have opted in to receive them
• Detecting and preventing fraud, money laundering, and abuse of the platform
• Improving the platform's performance, features, and user experience
• Complying with applicable legal and regulatory obligations

We do not use your personal information for purposes beyond those listed above without first informing you and, where required, obtaining your consent.

The table below summarises the main categories of data jiji11 holds, the purpose for holding it, and the general retention approach.

jiji11 does not sell, rent, or share your personal information with third parties for commercial marketing purposes. However, we may share your information with the following categories of third parties in limited circumstances:

• Payment processors: Philippine banking partners and e-wallet payment intermediaries involved in processing your deposits and withdrawals.
• Identity verification providers: Third-party services that assist with KYC and identity document verification.
• Game software providers: Platform game studios whose software is integrated into jiji11 may receive session data necessary for game operation. They are not provided with your full personal profile.
• Legal and regulatory bodies: Where required by applicable law or in response to lawful requests from government or law enforcement authorities in the Philippines.
• Platform service providers: Technical infrastructure, hosting, and security providers who process data on our behalf under strict data processing agreements.

jiji11 implements a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or loss:

• SSL encryption: All data transmitted between your device and jiji11 is encrypted using Secure Sockets Layer (SSL) technology.
• OTP verification: Sensitive account actions – including password changes and withdrawal requests – require one-time password confirmation sent to your registered mobile number.
• Access controls: Internal access to personal data is restricted to staff members who need it to perform their job functions. Access is logged and monitored.
• Session security: Automatic session timeouts and secure login procedures protect your account from unauthorised access when your device is unattended.

While jiji11 takes reasonable precautions to protect your data, no system is completely impenetrable. You also have a responsibility to keep your login credentials secure and not share them with others. If you suspect unauthorised access to your account, contact jiji11 support immediately.

As a jiji11 player and data subject, you have the following rights in relation to your personal information:

• Right to access: You may request a copy of the personal data jiji11 holds about you at any time.
• Right to correction: If any personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to deletion: You may request the deletion of your personal data. Deletion may be subject to our legal obligations to retain certain records and to the verification that there are no outstanding account matters.
• Right to object to processing: You may object to certain types of processing, such as receiving promotional communications. You can update your communication preferences at any time in your account settings.
• Right to data portability: Where technically feasible, you may request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, contact the jiji11 support team using the contact details available in your account. We aim to respond to data requests within a reasonable timeframe.

jiji11 uses cookies and similar tracking technologies on its website and mobile interface. Cookies are small data files stored on your device that help the platform function correctly and provide a better user experience.

The types of cookies used by jiji11 include:

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in during an active session.
• Performance cookies: Used to understand how players use the platform, which pages are visited most frequently, and where technical errors occur. This data is aggregated and anonymised.
• Preference cookies: Used to remember your settings and preferences on the platform, such as your preferred game category or display settings.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the jiji11 platform and prevent you from accessing certain features.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please contact the jiji11 support team. Contact details are available within your registered account dashboard.

You may also reach our support team by email at [email protected]. Our team is available 24 hours a day, seven days a week.

For questions about the general terms of using jiji11, refer to the Terms & Conditions page. For information on responsible gaming tools and self-exclusion, visit the Responsible Gaming page.